Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and repair slow garage door movement the same day you call. Slow movement is typically caused by worn rollers, lack of lubrication, track alignment issues, or spring tension problems. Our technicians arrive with fully stocked service vehicles, allowing us to complete most repairs in a single visit. For emergency situations, we offer 24/7 service and can often arrive within 1-2 hours.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors: 1) Worn or damaged rollers creating friction, 2) Lack of proper lubrication on hinges, springs, and tracks, 3) Misaligned tracks forcing the door to work harder, 4) Weak or broken springs not providing adequate counterbalance, 5) Opener motor issues or incorrect force settings, 6) Debris in the tracks impeding movement. Our comprehensive inspection identifies the root cause and provides targeted solutions.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options to make new garage door installations affordable. We partner with several financing companies to provide competitive rates and payment plans that fit your budget. Many customers qualify for 0% interest promotional periods. During your free in-home estimate, our design consultant can explain all available financing options and help you find the best solution for your situation.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve the greater Seacoast region including Dover, Rochester, Portsmouth, Newmarket, Durham, Exeter, Hampton, Seabrook, Berwick, Rollinsford. If you're in a neighboring community not listed, give us a call – we likely serve your area too.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, including removal of the old door, installation of the new door and hardware, opener setup, and final adjustments. More complex installations, such as custom doors or those requiring structural modifications, may take longer. We'll provide a time estimate during your consultation.

Question 6

Do you offer emergency services?

Accepted Answer

Yes, we provide 24/7 emergency garage door repair services. Whether your door won't close at midnight or a spring breaks on a holiday weekend, we're here to help. Emergency calls are prioritized, and we typically arrive within 1-2 hours of your call.

Question 7

What warranty do you provide?

Accepted Answer

We stand behind our work with a comprehensive 10-year warranty on all installations and repairs. This covers both parts and labor. Additionally, manufacturer warranties on doors and openers typically range from 1-lifetime depending on the product. We'll explain all warranty coverage during your service.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance once per year for optimal performance and longevity. However, if your door sees heavy use (more than 6 cycles per day) or is exposed to harsh conditions, semi-annual maintenance may be beneficial. Between professional visits, you can perform simple maintenance like lubricating hinges and watching for unusual noises.

Question 9

Can you repair any brand of garage door?

Accepted Answer

Yes, our technicians are trained and equipped to repair all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. We also service all opener brands including LiftMaster, Chamberlain, Genie, and Craftsman. We maintain a large inventory of common parts to complete most repairs in a single visit.

Question 10

How do I know if I need a repair or replacement?

Accepted Answer

Several factors influence this decision: Age (doors over 15-20 years old may benefit from replacement), Frequency of repairs (if you're calling for repairs multiple times per year, replacement may be more cost-effective), Safety features (older doors may lack modern safety features), Energy efficiency (new insulated doors significantly reduce energy costs), and Curb appeal (a new door can transform your home's appearance). During our free inspection, we'll provide honest recommendations based on your specific situation.

Frequently Asked Questions